Returns & Repairs

Returns

If you're not completely satisfied with your guitar, you may request a return within 14 days of receiving your instrument.

Return Requirements

• The guitar must be returned within 14 days of delivery.
• It must be in its original condition, with no damage, modifications, or excessive wear.
• The original case, packaging, and any included accessories must be returned with the instrument.
• The buyer is responsible for all return shipping costs.
• The buyer is responsible for any customs duties, import fees, brokerage fees, taxes, or other charges associated with returning the instrument to Lewis Guitars.
• The buyer is responsible for properly packaging and fully insuring the shipment while it is in transit back to Lewis Guitars.

International Returns

International customers must contact Lewis Guitars before returning an instrument to receive return shipping instructions.

When preparing customs documentation, the shipment must be accurately identified as a returned instrument rather than a new purchase. Incorrect customs declarations may result in additional duties, taxes, brokerage fees, or delays.

Refunds

Once we receive and inspect the instrument, we'll process your refund to the original payment method.

Please note that original shipping charges are non-refundable.

If a returned instrument shows signs of damage or use beyond normal inspection, we reserve the right to deduct the cost of repairs or refinishing from the refund.

Custom Orders

The $500 CAD deposit is applied to the final purchase price and becomes non-refundable once the final specifications are approved and production begins.

Repairs & Warranty

Lewis Guitars are built to be played, and we're here to support you long after your purchase.

Electronics Warranty

We provide a 5-year warranty on the original electronic components and workmanship against manufacturing defects.

This warranty does not cover:

• Normal wear and tear
• Strings
• Frets worn through regular use
• Finish checking or natural aging of nitrocellulose lacquer
• Damage caused by misuse, accidents, modifications, improper storage, or unauthorized repairs

Shipping for Repairs

• The customer is responsible for shipping the instrument to Lewis Guitars.
• Return shipping from our workshop is also the customer's responsibility unless otherwise agreed.
• We strongly recommend shipping your guitar in its original case and packaging, fully insured.

Please contact Lewis Guitars before sending an instrument for repair or warranty service so we can provide the appropriate shipping instructions.

Non-Warranty Repairs

Even if your instrument is outside its warranty period, we're happy to help.

We offer repair, maintenance, setup, and restoration services for Lewis Guitars whenever possible. Repair costs will be quoted before any work begins.